Luckycrew
Who these terms apply to
These rules govern how you use Luckycrew if you play from Australia. By creating an account or placing a bet, you agree to them in full. If you disagree with any part, please stop using the site. You must be 18 or older to register, deposit or play.
You are responsible for keeping your login details private. Anything done through your account is treated as done by you. Tell us straight away if you think someone else has gained access. We may ask you to confirm your identity before certain actions go ahead.
You may hold one account only. Duplicate accounts can be closed, and any balance or winnings linked to them may be withheld. All details you give us must be accurate, current and your own.
Fair play and acceptable use
Every player gets the same fair chance. You agree not to use bots, scripts, collusion or any tool that gives an unfair edge. Exploiting errors in games or in site systems is also forbidden. We may void bets and close accounts that break these rules.
Do not use the site for anything unlawful. Check that online gambling is permitted where you are before you register. Money you deposit must belong to you and must not come from illegal activity.
We may suspend play to investigate suspicious activity. During a review, balances can be held until the matter is resolved. We will explain the outcome as clearly as the situation allows.
Key terms at a glance
| Topic | What it means for you |
|---|---|
| Minimum age | You must be 18 or older to hold an account. |
| Accounts | One account per person, with accurate personal details. |
| Bonuses | Each offer carries its own conditions, shown with the offer itself. |
| Fair play | Cheating, collusion and bot use lead to voided bets and closure. |
| Changes | We may update these terms, and continued play means you accept them. |
Bonuses and promotions
Offers come with their own conditions, which are shown beside each one. Read them before you opt in, because wagering rules, time limits and game restrictions can differ from offer to offer. Our wagering requirements page explains how those conditions generally work.
We may change or withdraw a promotion where abuse is suspected. Bonus funds obtained unfairly can be removed along with any winnings from them. Only one offer of a kind is available to each person, household and device.
If a bonus feels confusing, contact support before you play with it. It is easier to clarify a rule first than to dispute it afterwards.
If you have a complaint
Contact support first
Describe the issue clearly, with dates, amounts and any game name involved. Most problems are resolved at this stage without further steps.
Keep your records
Save screenshots, confirmation messages and any reference numbers. Good records help us review your case quickly and fairly.
Ask for a review
If the first reply does not settle things, ask for the matter to be escalated. A senior team member will look at it again and respond in writing.
Changes, closure and liability
We may update these terms from time to time. The latest version is always the one published on this page. Continuing to play after a change means you accept the new wording.
You can close your account whenever you like by contacting support. We may also close or restrict an account that breaks these rules. Any lawful balance is handled according to the circumstances of the closure.
Games and services are provided as they are. We are not liable for losses caused by events beyond our control, such as connection failures on your side. Nothing here limits rights you hold under Australian law that cannot be waived.
Questions about these terms
How old do I have to be to play?
You must be at least 18. We may ask for proof of age at any time, and accounts that cannot show it can be closed.
Can I have more than one account?
No. Each person may hold a single account. Duplicates can be closed and any linked balance may be withheld.
What happens if I break the rules?
Bets can be voided and the account suspended or closed. Serious or repeated breaches may lead to winnings being withheld.
Will you tell me when the terms change?
The current version is always published here. Check back regularly, since continued play counts as acceptance of the latest wording.