Luckycrew
Who is responsible for your data
This policy describes how Luckycrew treats personal information about visitors from Australia. We act as the controller of the information you give us when you browse the site, create an account or write to our support team. We keep the amount of data we collect as small as the service allows. We only ask for something when we have a clear reason to use it.
Privacy is a matter of trust, and we would rather explain our approach plainly than bury it in legal language. If a sentence here is unclear, you can ask us to clarify it through support. We read every request about personal data and answer it in plain words. Our services are intended for adults aged 18+, and we do not knowingly collect data from anyone younger.
What information we collect
We collect information in three ways: what you tell us, what your device shares with us automatically, and what we generate while you use the site. Each group has a different purpose, and we describe them separately below so you can see exactly where each piece of data comes from.
Information you give us
This covers details you type into a form, such as your name, your email address and your date of birth. It also includes anything you write to our support team and the preferences you set in your account. We use this information to set up your account, to confirm that you are an adult and to reply to your questions. If you choose not to provide a required detail, we may be unable to open or maintain your account.
Information collected automatically
When you visit, your browser sends technical details such as your IP address, device type, browser version and the pages you view. Our servers record this to keep the site secure and working. It also helps us spot errors and understand which parts of the site are slow. We treat this data as operational information and do not use it to build a picture of your private life.
How we use your information
We use personal information only for purposes we can name. The main ones are listed here so that you can compare them with what you expect from an online casino.
- Creating and managing your account, including checking that you are 18+.
- Answering questions you send to our support team and keeping a record of that conversation.
- Keeping the site secure, preventing fraud and investigating suspicious activity.
- Meeting legal and regulatory duties that apply to us in Australia.
- Improving how the site works by studying anonymous usage patterns.
- Sending service messages about your account and, only if you agree, news about offers.
We do not use your details for any purpose that is unrelated to these, and we do not make decisions about you using fully automated tools that have a legal effect on you.
Your privacy choices at a glance
| Choice | What it means for you |
|---|---|
| Access | You can ask for a copy of the personal information we hold about you. |
| Correction | You can ask us to fix details that are wrong or out of date. |
| Deletion | You can ask us to erase your information, unless the law requires us to keep it. |
| Marketing | You can switch off promotional messages at any time and keep service messages. |
| Complaint | You can raise a concern with us first and, if unresolved, with the Australian privacy regulator. |
Cookies and similar technology
Like most websites, we use small files called cookies to make pages load properly and to remember simple settings. Some are essential, because the site cannot work without them. Others help us measure how many people visit and which pages they find useful. You can block or delete cookies in your browser settings, although parts of the site may then behave differently.
Our cookie policy explains each type in more detail, and you can read it from the footer of any page. We do not use cookies to follow you across unrelated websites for the purpose of selling your data to others.
Keeping your data safe
We protect personal information with technical and organisational measures suited to its sensitivity. Access inside our team is limited to people who need it for their work, and they are bound to keep it confidential. No system is perfectly secure, so we also encourage you to use a strong, unique password and to keep your login details private. Playing should stay fun, and our responsible gambling page explains the tools that help you stay in control.
Responsible gamblingHow long we keep information and who sees it
We keep personal information only for as long as we need it for the purposes above or as long as the law requires. When that period ends, we delete the data or remove anything that could identify you. Records connected to legal duties may be held for longer than ordinary account details, and we apply the shorter period wherever we are free to choose.
We may share information with service providers who help us run the site, such as hosting and support tools. They may use it only on our instructions. We may also disclose information when a court, police force or regulator lawfully requires it. If we ever transfer data outside Australia, we take steps to make sure it receives comparable protection. Our terms page sets out the wider rules that apply when you use the site, and we may update this policy when our practices change.
Privacy questions
Can I see the personal data you hold about me?
Yes. Write to our support team and ask for a copy. We will confirm your identity first so that your information goes only to you, and then we reply with what we hold.
How do I stop marketing messages?
You can opt out of promotional messages at any time from your account settings or by telling support. You will still receive essential service messages about your account.
Do you sell my information?
No. We do not sell personal information. We share it only with providers who help us run the service, or when the law requires us to.
Can I ask you to delete my account data?
You can request deletion at any time. We will remove what we are free to remove and tell you if the law obliges us to keep certain records for a set period.
Who do I contact if I am unhappy with how you handled my data?
Start with our support team so we can try to put it right. If you are still not satisfied, you may take your concern to the Australian privacy regulator.